Silk and Stone

We are a Mother & Daughter owned & operated business located in the heart of Burlington, Colorado's main street.

USPS-fulfilled orders placed before 11:59AM MT Monday-Friday normally ship the same day, and FedEx/UPS-fulfilled orders placed Monday-Friday normally ship the following business day.

Merchandise that is unworn and unwashed, or defective (with tags attached), may be returned within 30 days of the ship date. Shoes must be returned in the original shoebox, unworn, and undamaged. Your satisfaction is our priority. If you need to make a return, we will exchange your item (provided that it is still in stock) or issue store credit. We do not offer cash back on returns and shipping costs are non-refundable. Send returns to:

Silk and Stone
372 14th St.
Burlington, CO 80807

Please include the original invoice as well as a note with your reason for return & your email address. Shipping costs are the customer’s responsibility.

*All marked down & clearance items, vintage & antique items, vinyl records, food & drink, and jewelry purchases are final sale—no returns or exchanges.
**Please follow washing instructions on clothing.

Your privacy is important to us. We promise that we will never share your e-mail address or other identifiable information with any third party company (no external spam). We promise to keep your information secure through the use of secure databases. Any information collected is used to provide the services in which the customer has requested. Both brokenspokeboutique.com and shopbrokenspoke.com are e-commerce websites and by submitting any personal information or by operating on this site, you agree to the data practices as outlined below.

COLLECTION OF INFORMATION

Information may be collected at checkout (including, but not limited to) name, email address, physical address, and credit card information. This is collected to process orders for our customers. We does not sell or lease customer information to third parties. Any information shared is to provide delivery services as requested by the customer.

In an effort to maintain quality performance for our customers, hardware or software information may be collected by Silk and Stone. This may include the customer’s IP address, browser type, accessing times, etc.

Silk and Stone does not knowingly collect information from those under the age of consent. By operating on this site, you agree that you are at least the age of consent in your state of residence.

DISCLOSURE

Broken Spoke Boutique may disclose your information if required by law to do so.

CHANGES TO THIS POLICY

Please note that changes to the above policies may be made and Broken Spoke Boutique holds the right to do so at any time. Please review this page frequently to remain up-to-date on our policies and procedures.